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I am pretty sure that most people know about the infamous Marina Bay Sands pool. Definitely not enough time to enjoy that famous pool. I expressed this concern to the nice man upon check-in. He said I could have a late check-out noon and that I could hang out at the pool, then shower and change at the spa before my flight. That sounds perfect, I said! Ah, what great customer service they have, I thought. So I checked in, got dressed up for the first time in a month after living the grubby hippy SE Asia life. I watched the sunset from the sky deck, had a fancy cocktail, ate a fancy dinner at Ce La Vie, and went to bed early so I could have an early start for my fabulous Marina Bay Sands pool day. Talk about poolgoals! I got to the pool around am.
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I have booked at Marina Bay sands for 2 nights ,the check in time mentioned in the site is 3. Otherwise you may leave your luggage there they will keep them free of charge and begin visiting the city. MBS is rather busy, but some friends of mine were able to check in early around noon last September with no extra charge. This was with 3 big conferences going on in the convention hall, but I guess it's just the luck of the draw. It's one of the biggest hotel in Singapore , that's why they make the check in as late as 3pm. As usual you can put your luggage at the storage until your check in time. Well, if you lucky and there is a room available for sure they will check you in. Highly unlikely a room will be available until at least 2pm. But as others have said, leave your bags with the bellboys and then begin exploring the city. I would recommend getting a taxi to Universal Studios and spend hours in the park doing all the rides and attractions.
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Rooms & Suites

Pick your preferred language. We speak English and 43 other languages. Check for travel restrictions. Travel might only be permitted for certain purposes, and touristic travel in particular may not be allowed. Read more. Due to the coronavirus COVID , make sure you're booking this property in accordance with the destination's local government guidelines, including but not limited to the purpose of travel and maximum group size. In accordance with government guidelines to minimize transmission of the coronavirus COVID , this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. In response to the coronavirus COVID , additional safety and sanitation measures are currently in effect at this property. Due to the coronavirus COVID , this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
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I am pretty sure that most people know about the infamous Marina Bay Sands pool. Definitely not enough time to enjoy that famous pool. I expressed this concern to the nice man upon check-in. He said I could have a late check-out noon and that I could hang out at the pool, then shower and change at the spa before my flight. That sounds perfect, I said! Ah, what great customer service they have, I thought. So I checked in, got dressed up for the first time in a month after living the grubby hippy SE Asia life. I watched the sunset from the sky deck, had a fancy cocktail, ate a fancy dinner at Ce La Vie, and went to bed early so I could have an early start for my fabulous Marina Bay Sands pool day.

Talk about poolgoals! I got to the pool around am. It was already crowded! I managed to get a nice lounge chair right by the pool and ordered breakfast. The staff at the pool is top-notch, by the way.

I started having cocktails served in a pineapple sort of early is am too early to drink? At that point, I left my valuables various cameras, laptop, world domination device at the pool, under the care of the random strangers in the chairs next to mine, went to my room, gathered my bags and went down to check out. I was in a bathrobe and bathing suit, by the way.

The lady at the desk informed me that my pool privileges end with check-out. Ex-CUSE me? At first, I stayed calm. Clearly, based on my bathrobe sitch. Does anyone remember the names of random check-in boys? I described him as best I could and pointed out which check-in station I had used. I was still calm. Rage boiling under the surface, but calm. Steam slowly escaping from my ears, cartoon character style.

The manager arrived. She offered me a pm check out. This was not the plan, nor what was promised. Honestly, I would have won class president of the pool that day, had there been a vote. Or at least Miss Congeniality. Why the hell would they NOT want me to stay there all damn day? Faceless supervisor on phone upped the offer to pm. This is worse than bargaining for cheap trinkets in the souk in Marrakech and without all that good-natured sexual harassment!

Fine, I said, no longer calm, as I angrily snatched my precious, updated key card and haughtily walked away. As haughtily as one can in slippers. The hangover came later around pm. Was I being punished? Did I reach too high? Why the hell did I want to sit at a pool from 10 am to 3pm anyway? I never go to pools. What magnetic pull does this pool have over people to get them to spend all their money here? My stubborn inner child dared me to wait until after pm, just to see what would happen, but I knew.

I would be shut out, humiliated, unable to swipe out of the pool without making a scene. I took the elevator down to the spa to shower. Oh that sweet man at check-in. He said spa but meant gym. Those three letter words matter! It turns out, that the millisecond you check-out of Marina Bay Sands, you become pond scum to them.

I finally made it to the gym. Which was definitely nicer than your average gym bathroom. It was spa-ish. There were lockers, hair dryers and bath products. I know luxury. I get it. I simply wanted to stay at the pool until pm. I was out of the room by noon. The maids could clean it, dance on the bed, take a nap…whatever. I was out! After all the arguing and unpleasantness, they let me stay until pm. Would one hour have made a difference to them? This is why I lost respect for Marina Bay Sands and would never stay there again, nor recommend it.

There are other infinity pools in the world and at places where they know what customer service is. Want to know of a similarly priced place in Southeast Asia that is? Pin it! Why would you think that you are entitled to a checkout after the official time 11am and then allowed to use the facilities for free? Because that offer was extended to me when I checked in. I vacated my room and they lose nothing from allowing be to continue to spend money on food and alcohol by the pool.

I just have to say, the way you wrote this gave me a good laugh. Haha so glad to give you a laugh. So many other nice hotels with gorgeous rooftop pools in Singapore that are half the price. Did you find a more accommodating hotel afterwards? I did! I loved the Park Royal on Pickering. It is in a great location in Chinatown and walking distance to many places. Has a gorgeous infinity pool as well. Your comment about not being any of those 3 made me laugh. If you book a club room or above, they will happily extend your checkout to 6pm.

You booked one of the cheapest rooms what do you expect? You sound extremely entitled its really sad. I have done reviews on my blog of a few of my favorite luxury places including the Sanctuary safari retreats and Huma Island.

I know luxury sweetie. My whole point was that MBS charges luxury prices without luxury treatment. I paid for the room. My flight was delayed and I arrived after sunset. Or wait for my posts about that and feel free to write something mean. Employees are generally not giving too much leeway in term of following company policy except for managers and supervisors. Whoever promised you the hours at the infinity pool might not have the authority to make the offer.

The fact that the both manager and the supervisor offered you an extended hours till pm was their willingness to work with you. Employees are more concerned about following the rules and not risk losing their job than to exceed their authority to satisfy a customer.

You were right to request to talk to the manager and the supervisor. Good review nevertheless on your experience. Thanks for your comments. It does seem that Singapore is a place very concerned with rules and regulations and people can get sort of robotic about it. FYI only the supervisor extended the hours, not the manager. I had to go through 3 people! I am sorry, there is nothing funny about the kind of service you described.

In fact where I come from the agreement made a contract and the contract was broken after the fact. Ergo this company is willing to violate its contract with the customer. I do appreciate YOUR sense of humor however.



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